Innovation at the forefront for Asset Services

In a rapidly evolving energy and industrial sector, innovation is key to success, and Downer’s Asset Services business is leading the way. 


From blockchain to hydrogen, the business is investing in new tools, systems and technologies to support their customers, helping them increase efficiencies and navigate
the changing business landscape.

Innovation Delivery Hub

In 2019, Asset Services launched the Innovation Delivery Hub (IDH), an online tool that captures and facilitates the delivery of improvement and innovation ideas from employees across the business in real time, allowing new initiatives to be discovered and implemented quickly and sustainably.

Since its inception, the IDH has seen more than 650 ideas raised by employees across the business, and 173 initiatives delivered. This has generated over $19 million in savings, by either improving customers’ key performance indicators, delivering services more efficiently or reducing back-of-house costs.

Blockchain technology

Asset Services is also trialling the use of new blockchain technology to manage complex shutdown and turnaround maintenance work. The business launched the trial in late-2020, which will see real time information regarding schedule, resource allocation and time worked shared between execution teams and customers, allowing complete transparency during the execution of work and a reduction in administrative cycle times.


Since our first Future Energy Forum in 2019, Asset Services has continued to invest in developing decarbonisation solutions for our customers, including the use of hydrogen as a renewable fuel. In February 2021, Downer joined the Australian Hydrogen Council as an executive member, connecting with industry, government and regulatory stakeholders to
build a secure, clean and resilient energy future based on hydrogen.

Executive General Manager for Downer’s Asset Services business, Pat Burke, says it is this commitment to collaboration and innovation that positions Downer as a leading asset management partner.

“Asset Services is committed to working with our customers on cutting-edge solutions that meet their business needs,” Pat said.

“With extensive experience delivering maintenance, capital programs, shutdowns and turnarounds for Australia’s critical economic infrastructure, we know the challenges our customers face – and are dedicated to finding best practice solutions to help solve them.

“Through our investment in innovation and continuous improvement, we’re working to create sustainable change in the energy and industrial sector, supporting our customers to be more responsive and competitive as the market evolves.”